DARS Newsletter March 2016
Welcome to this month’s DARS Newsletter. Older newsletters can be found at https://www.darscentral.ox.ac.uk/newsletters, with newsletters since May 2015 held at http://darswiki.bsp.ox.ac.uk/index.php/DARS_Newsletters. And remember that you can contact the DARS helpdesk via email@example.com.
In this issue:
DARS news and features
Automated processing of bounced emails
Until now, if you sent an email through DARS and that email bounced, you had to manually end-date that email address and select another one.
We have introduced a new overnight process to automatically process email addresses that Blackbaud’s Email Services have reported as bounced. These will be addresses where the email was unable to be delivered because the address no longer exists or follows an invalid address format. The bounced email address will be flagged as ‘Do Not Email’. If the email address was primary the next valid email address will be promoted to the primary email address. The next valid email address will be determined by the most recent ‘Start Date’ on the address. An end date will be applied to all bounced email addresses. The exception to the rule is where there is no valid email address to promote to the primary. The ‘Do Not Email’ flag will remain in place, but no end date will be assigned.
The first time we ran this process, it automatically removed over 24,000 email addresses to which we determined messages cannot be delivered.
When communicating with people, it is very important to get their name right! Some of our most influential and significant supporters have titles such as ‘Sir’, ‘Lady’ and so on – for these people, there are particular rules for how they should be addressed. The Donor Relations Team within the Development Office have put together a Crib Sheet outlining the correct salutations and ways to address such people; both printable and on-screen versions can be found at https://www.advancingoxford.ox.ac.uk/sharedresources - look for the ‘Correct form’ bullet.
Date formats: configuring your browser to work with DARS
When DARS v3.0 was launched in early 2014, we distributed the document https://www.darscentral.ox.ac.uk/file/browsersettings.pdf. This contains information about how to configure your browser to work with DARS, and in particular, configure the browser so that DARS displays dates in a UK format. These settings are saved within your browser: however, you may have to set the settings again – for example, if you get a new computer, a new profile, or if you change your preferred browser. If you are new to DARS, you should follow the instructions in the document (and also install the DARS Outlook add-in, details of which can be found at https://www.darscentral.ox.ac.uk/outlookintegration).